2.1. Purpose

These General Terms and Conditions of Sale (T&Cs) govern sales made on the indianwave.fr website between Indian Wave (the "Seller") and any individual or legal entity (the "Customer") wishing to purchase products offered on the site.

2.2. Products

Indian Wave offers Ayurvedic objects and products for sale.
Product photographs and descriptions are provided for information purposes. Slight variations may exist.

2.3. Price

Prices are indicated in euros, including all taxes (TTC).

Delivery charges are the responsibility of the Customer and are calculated before the order is validated.

Indian Wave reserves the right to change its prices at any time, but products will be invoiced based on the rates in effect at the time of the order.

2.4. Order

The order is validated when the Customer:

• adds the product(s) to the cart,
• enters their contact details,
• chooses their payment method,
• and confirms the payment.
  

Any order constitutes full and complete acceptance of these T&Cs.

2.5. Payment

Payments can be made:

• by credit card (via the secure Shopify Payments platform),
• by PayPal,
• or by bank transfer.
  

Payment is due immediately upon ordering.

2.6. Delivery

Products are delivered in Metropolitan France, Europe, the French Overseas Territories (DOM-TOM), as well as in Switzerland and the United Kingdom.

Orders are shipped within 3 to 10 business days after validation.

Delivery times then vary between 5 and 18 business days depending on the destination and the carrier.

Deliveries are handled via La Poste (Colissimo), Mondial Relay, or Chronopost.

Delivery costs are calculated based on the chosen carrier and the destination, and are indicated at the time of ordering.

Indian Wave cannot be held responsible for delivery delays attributable to carriers or exceptional circumstances (strikes, weather conditions, logistical blockages, etc.).

In the event of a delivery delay exceeding 30 days after shipment, the Customer may request the cancellation of their order and a full refund.

The Customer is required to verify the accuracy of the delivery information. Indian Wave cannot be held responsible in the event of an incorrect address provided by the Customer.

In the event of an unclaimed or refused package, return costs may be deducted from the refund.

Transport risks are transferred to the Customer upon receipt of the package.

2.7. Receipt

The Customer is required to check the condition of the package upon receipt.
In case of any anomaly (damaged package, missing product), they must inform Indian Wave within 48 hours of receipt.

2.8. Returns and Refunds

In accordance with Article L221-18 of the Consumer Code, the Customer has a period of 14 days from receipt of their order to exercise their right of withdrawal, without having to justify their decision.

Any return request must be made by email to the following address: contact@indianwave.fr.

No returns will be accepted without prior validation.

After approval, the Customer has 14 days to return the product to the address provided to them.

Products must be returned new, unused, unopened, and in their original packaging.

Return costs are the responsibility of the Customer.

The Customer is responsible for the package until its receipt by Indian Wave. Using tracked shipping is recommended.

After receipt and inspection of the product, the refund will be processed within a maximum of 14 days, using the same payment method as the one used during the order.

Initial delivery costs are non-refundable.

Any product returned incomplete, damaged, used, or soiled cannot be refunded.

In accordance with Article L221-28 of the Consumer Code, sealed products cannot be returned if they have been opened for hygiene reasons (oils, cosmetics, incense, etc.).

2.9. Legal Warranty

All products benefit from legal warranties of conformity (Articles L217-4 et seq. of the Consumer Code) and against hidden defects (Articles 1641 et seq. of the Civil Code).

2.10. Liability

Indian Wave cannot be held liable for damages resulting from improper use of the purchased product.
The seller's liability is limited to the amount of the order.

2.11. Personal Data

The information collected during orders is necessary for their processing and delivery.
In accordance with the General Data Protection Regulation (GDPR), the Customer has the right to access, rectify, and delete their personal data.
For any request, they can write to: contact@indianwave.fr

The site's data is hosted on Shopify Inc. servers located in Canada.
Shopify is GDPR-compliant and implements appropriate protection and security measures.

2.12. Intellectual Property

All elements of the indianwave.fr site (texts, visuals, logos, graphics) are protected by copyright and intellectual property rights.
Any reproduction, even partial, is prohibited without prior written authorization.

2.13. Governing Law and Disputes

These T&Cs are subject to French law.
In the event of a dispute, the Customer should first contact Indian Wave to find an amicable solution.
Failing agreement, the dispute may be brought before the competent courts of Versailles.